Privacy Policy

Introduction

Welcome to https://overland-4×4-off-road-accessories-brownsville.rgv4x4shop.com (hereafter referred to as “Overland 4×4,” “we,” or “our”). We are dedicated to maintaining the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, handling, and protection of data when you interact with our website, applications, services, and products.

Scope

This policy encompasses all aspects of our online presence, including but not limited to:

Our official website at https://overland-4×4-off-road-accessories-brownsville.rgv4x4shop.com.
Any mobile applications or services we offer.
Interactions via email, phone, or text messages from our team.
Data collected through your use of our online platforms and tools.

Please note that this policy does not extend to third-party websites, apps, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before using such external resources.

Processing Activities

Your privacy is respected throughout your engagement with Overland 4×4:

Authorized User Activities: If you use our applications or services as an authorized user, we collect and process data necessary for account management and service provision.
Website Visits: When you visit our websites, we may gather information about your browsing behavior to enhance user experience and personalize content.
Communication: We communicate with users through various channels, including newsletters, promotional emails, phone calls, or text messages (SMS), and we respect your consent preferences for these communications.

Personal Data Collection

We collect several types of personal data to provide and improve our services:

Account Information: Details required to create and manage your user account, such as usernames, passwords, and contact information.
Payment Information: Credit card details, billing addresses, and payment history for secure transactions.
Financial Information: Data related to your financial status, including income levels (if voluntarily provided) and bank account verification.
Purchase Information: Items you buy from us, purchase frequency, and associated transaction details.
Mobile Device Identifiers: Unique identifiers from your mobile device for analytics and personalized advertising (with user consent).
Location Data: Your geographical location information, obtained through GPS or similar technologies, to provide relevant local services.
Feedback and Reviews: Comments, ratings, and reviews you submit to share your experiences with our products and services.
Social Media Information: Data from social media platforms when you choose to log in or interact with us through these channels.
Product Information: Search history, product preferences, and other details that help us tailor product recommendations.

We collect this data through various means: user input forms, account settings, checkout processes, surveys, interactions with our customer support team, and automated tracking technologies like cookies and similar files. Additionally, we may receive personal data from third-party partners who assist us in providing services, always adhering to their respective privacy policies.

Cookies

We use cookies (and similar tracking technologies) to enhance your experience on our websites and improve our services:

Strictly Necessary Cookies: These ensure basic functions like login, account management, and session maintenance.
Preference Cookies: Customizing your settings for language, location, and display preferences.
Analytics Cookies: Tracking user behavior to analyze trends, administer the website, track users’ movements, and gather broad demographic information for aggregate use.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing you to customize your cookie preferences according to your needs.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law:

Account-related data is kept for the duration of your account’s active status and for a reasonable period after its deactivation to comply with legal obligations.
Transaction records are maintained for financial record-keeping and tax purposes, typically for a minimum of seven years.
We may store some data for longer periods if necessary for legal claims or to prevent fraud, always ensuring that such retention complies with applicable laws.

When personal data is no longer required, we will delete or anonymize it, unless its preservation is required by law.

Data Security

Protecting your data is a top priority:

We employ encryption for data in transit and at rest to safeguard sensitive information, such as credit card details.
Our third-party processing partners are chosen carefully and required to maintain strict security standards.
Access to personal data is restricted to authorized staff members who need it to perform specific tasks on our behalf.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. Our services are designed for a general audience, and we comply with applicable laws regarding child privacy, such as the Children’s Online Privacy Protection Act (COPPA).

Your Rights

Depending on your jurisdiction, you may have certain rights concerning your personal data:

Access: The right to request access to the personal data we hold about you and to know how it is being processed.
Rectification: The ability to ask for corrections if your data is inaccurate or incomplete.
Erasure (Right to be Forgotten): The option to request the deletion of your personal data, except where this may be limited by law.
Restriction: The right to restrict processing in certain circumstances, such as challenging the accuracy of data or objecting to its use for direct marketing.
Portability: The ability to obtain and transfer a copy of your personal data to another controller.
Objection: The right to object to the processing of your data for specific purposes, including profiling and direct marketing.
Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise any of these rights or have questions about our privacy practices, please reach out to our privacy team at:

Email: privacy@overland-4×4-off-road-accessories-brownsville.rgv4x4shop.com
Address: Privacy Team, Overland 4×4, [Street Address], [City, State, Zip Code]

Changes to Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any material changes will be notified through a prominent notice on our website, and updated policy versions will be available upon request.

Contact Information

For any privacy-related inquiries, feedback, or requests, including unsubscribe requests and data access/correction queries, please contact us at:

Email: contact@overland-4×4-off-road-accessories-brownsville.rgv4x4shop.com
Address: Customer Support, Overland 4×4, [Privacy Team Contact Details]